SMS Privacy Policy



This Short Code Privacy Policy (“Privacy Policy”) has been created by NorthWestern Energy (also, “we” or “our”). It is intended to inform you of our policies and practices regarding the collection, use, and disclosure of information related to our outage alerts, scam alerts, and power outage/restoration alert notification service (the “Service”). 

Personal Information 
The information contemplated by this Privacy Policy includes information about you that is personally identifiable, such as your phone number and email address (“Personal Information”). To protect your Personal Information from unauthorized access and use, we use security measures that comply with applicable federal and state laws, as well as governmental and quasi-governmental agencies with regulatory authority over NorthWestern Energy. 

Subscription Activity
NorthWestern Energy or a third-party service provider who works with NorthWestern Energy to provide the Service may process Personal Information for the purposes of anti-fraud and anti-spam. 

NorthWestern Energy or a third-party service provider who works with NorthWestern Energy to provide the Service may collect information about the number of times you request the Service, your relationship with us, and other statistical information related to your use of the Service for the purpose of adding to or modifying the Service.

User Consent 
By subscribing to or using the Service, you agree to the terms and conditions of this Privacy Policy and the associated Short Code Terms of Service.

Disclosure of Information 
By requesting the Service, you authorize NorthWestern Energy to provide your Personal Information to third-party aggregators or service providers who work on behalf of or with NorthWestern Energy to provide the Service. Information provided to third-party aggregators or service providers will be performed using industry-standard encryption technology. NorthWestern Energy is not responsible for Personal Information provided to third-party aggregators or service providers pursuant to your request and authorization. Do not use the Service if you do not want NorthWestern Energy to disclose your Personal Information to third parties as identified in this Privacy Policy. Personal Information will not be provided to any third party other than third-party aggregators or service providers of the Service.

NorthWestern Energy may disclose your Personal Information if we believe in good faith that such disclosure is necessary to: (i) comply with any applicable law, regulation, legal process, or enforceable governmental request; or (ii) protect and defend our rights or property, you, or third parties. You hereby consent to us sharing your Personal Information under the circumstances described herein.

Regarding Children 
We do not knowingly collect information from children under the age of 18. By using the Service, you represent that you are at least 18 years of age or that you are at least 13 years of age and have express consent from your parent or guardian to use the Service. If you are under the age of 13, you may not provide us with your name, email address, phone number or any other personal information. We will take steps to remove a user if we obtain actual knowledge that a user is under 13 years of age. 

If you provide feedback, NorthWestern Energy may use and disclose such feedback for any purpose, provided that we treat the Personal Information therein in accordance with this Privacy Policy. You agree that any such comments and any email we receive become our property. We may use feedback for marketing purposes or to add to or modify our services without paying any royalties or other compensation to you.

We are committed to protecting the security of your Personal Information. We use a variety of industry-standard security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure. Even though we take significant steps to protect your Personal Information, no company, including us, can fully eliminate security risks associated with Personal Information.

Contact and Revisions
If you have questions or concerns about our Privacy Policy, please contact us at: If you contact us via email, we will consider that information or communication to us as your authorization and consent for us to communicate to you by email. It is important to note that email is not considered a secure medium and the transmission, receipt or security of information that you send via email cannot be guaranteed. 

This Privacy Policy is subject to occasional revisions at our discretion, and if there is a material change in the way NorthWestern Energy uses your Personal Information related to this Service, we will provide an update on this page. If you object to any such change, you must cease using the Service. 

Continued use of the Service following an update of any such change indicates your acknowledgement of such change and agreement to be bound by the terms and conditions of such change.