My Energy Account

Unlock the tools and resources available to you with a My Energy Account

Create & Manage Account

Take control of your NorthWestern Energy account by registering for an online MyEnergy Account. You can track your electric and/or natural gas use, sign up for paperless billing, register for EZ Pay, make a one-time payment and report a power outage. You can even start, stop or transfer service if needed.

Signing up is easy. You'll need your account number (which can be found on your bill) and one piece of personal identification information, such as your date of birth or social security number.

NorthWestern Energy makes it easy to manage your energy account. Here are just a few things available to you when you register!

  • Track your electric and natural gas use
  • Make payment arrangements or get assistance
  • Register for EZ Pay
  • Make a one-time payment
  • Sign up for paperless billing
  • Report a power outage
  • Start, stop, or move service

Start, Stop or Move Service

NorthWestern Energy is happy to help you start your service, move it to a new address, or stop it if you're leaving town.

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Pay My Bill

Paying your bill through "My Energy Account" is the fastest, simplest way to make your payment online. Set up recurring payment and reminders.

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Payment Assistance

We have resources to help you pay your bill, extend your due date, avoid scams, or find other assistance options in your area.

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For Property Managers and Owners

Whether you manage a duplex, residential homes, multi-family apartment buildings or multi-tenant commercial spaces, the Property Management Portal lets you manage energy service at your properties 24/7, for free.

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For Real Estate Agents

Need a property's past usage information? New buyers moving in soon? Find it here.

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For Construction Professionals

Whether it’s building a new home or business, or making changes to an existing structure, we are here to help.

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Download Our Customer Handbook

Are you a new NorthWestern Energy customer? Welcome! Be sure to download our Customer Handbook that is full of helpful tips, bright ideas, and resources for managing your electric and natural gas use.

Montana Customer Handbook

English language version

Nebraska Customer Handbook

English language version

South Dakota Customer Handbook

English language version

Frequently Asked Questions

You've got a lot on your mind. If you've got questions, we'll find the answers.

You can transfer your service in My Energy Account:

1. Log into My Energy Account.

2. Click "Service Requests" in the top blue bar

3. Select "Transfer/Discontinue" in the black box on the left side of the page.

4. Fill out the form and click "submit."

If you don't have a My Energy Account, please call us at 888-467-2669 in Montana or 800-245-6977 in South Dakota/Nebraska. You can also visit a walk-in location.

You can discontinue your service in My Energy Account:

1. Log into My Energy Account.

2. Click "Service Requests" in the top blue bar

3. Select "Transfer/Discontinue" in the black box on the left side of the page.

4. Fill out the form and click "submit."

If you don't have a My Energy Account, please call us at 888-467-2669 in Montana or 800-245-6977 in South Dakota/Nebraska. You can also visit a walk-in location.

If you are an existing NorthWestern Energy customer you can sign up for a new service in My Energy Account:

1. Log into My Energy Account.

2. Click "Service Requests" in the top blue bar

3. Select "Establish Service Request" in the black box on the left side of the page.

4. Fill out the form and click "submit."

If you are not an existing customer, or you don't have a My Energy Account, use this form.

You can also call us at 888-467-2669 in Montana or 800-245-6977 in South Dakota/Nebraska. You can also visit a walk-in location.

1. Log into My Energy Account.

2. Click "Update my info" in the top blue bar

3. Select "Preferences" in the black box on the left side of the page.

4. Scroll down to the "update password" section.

My Energy Account allows you to:

  • Track your electric and natural gas use
  • Make payment arrangements or get assistance
  • Register for EZ Pay
  • Make a one-time payment
  • Sign up for paperless billing
  • Report a power outage
  • Start, stop, or move service

If you forgot your password for your My Energy Account, please visit the Forgot Your Password page.

Visit the My Energy Account page and use your user ID and password to log in.

Signing up is easy. You'll need your account number (which can be found on your bill) and one piece of personal identification information, such as your date of birth or social security number.

Click here to sign up.

To reset the password for you My Energy Account, please visit the Forgot Your Password page.
You can find your account number at the top of your bill or by logging into My Energy Account.