Know these facts to avoid scams.
- NorthWestern Energy sends multiple disconnection notices before shutting off service and offers several bill payment options. We never demand prepaid cards.
- If we need to upgrade or replace a piece of equipment, NorthWestern will contact you ahead of time. If NorthWestern Energy needs to upgrade or replace a meter, the cost of the new meter is not charged to the individual customer.
- Any over payments will be applied to your NorthWestern Energy account and used to cover future charges. When we refund a customer, we do so by mailing a check to the address on file.
Be aware of these common utility scams
Disconnection Deception
Scammers call threatening disconnection of your utility service, demanding immediate payment by prepaid cards.
Identification Attack
Rather than directing victims to call a 1-800 number, the scammers direct the caller to press 1 to collect more data in an effort to get personally identifiable information.
Power Restoration Charge
Scammers call offering to restore power more quickly for a fee in the aftermath of severe storms causing widespread power outages.
Number Spoofing
Scammers will spoof a callback number that closely resembles the utility’s number.
Overpayment Tactic
Scammers call claiming you have overpaid your utility bill, and you need to provide personal bank account information or a credit card number to facilitate a refund.
Door Knocking Impostor
Door-to-door impostors pose as utility workers to gain entry or access into unsuspecting victims’ homes.
Be vigilant about scams
Be vigilant about scams
Many electric and natural gas customers throughout the country are being targeted by impostor utility scams each day. Scams can be in person, via phone, email or text. If you think you’ve been contacted by a scammer, report online or call us.
Learn more
Because utility customers are frequently the target of scam activity, utilities across the country have joined together to combat scammers. To learn more, visit Utilities United Against Scams at www.utilitiesunited.org.