Customers who want to keep their existing meters can call NorthWestern at 888-467-2669 or email NorthWesternEnergyMeters@northwestern.com to be added to the bypass list. Customers who previously requested an opt out do not need to contact NorthWestern again to be bypassed and keep their meters.
NorthWestern will be reaching out to customers who received an advanced meter despite their request to opt out. For those who still wish to opt-out, NorthWestern will ensure that the advanced meter is removed and replaced with a meter similar to the one that was there before. Customers will not be charged for this service.
Customers who have questions about the advanced meter opt-out program can contact NorthWestern at 888-467-2669
or the Montana Public Service Commission at 1-800-646-6150 or pschelp@mt.gov.
Click the links below for instructions on how to read your meter, self-read dates and a postcard you can use to submit your meter readings.
Natural gas dials represent the amount of natural gas measured in volumes of hundreds of cubic feet (ccf).
A gas meter is driven by the force of the moving gas in the pipe, and also turns faster as the flow increases. Each time the dial with the lower value makes one complete revolution, the pointer on the next higher value dial moves ahead one digit.
In the example above, the reading is: 6 2 3 8
The basic unit of measure of electric power is the watt. One thousand watts is called a kilowatt.
When you use one thousand watts of power in one hour, you have used one kilowatt (kWh).
We bill you by the kWh. Your electric meter is a digital meter that has an electronic display that displays the current reading, like a digital clock.
When reading an electric meter, write down the numbers as shown on the meter.
NorthWestern Energy began installation in Montana in 2021. Here is a list of approximate dates for the Montana Meter Upgrade project by area:
NorthWestern Energy contracted with Tru-Check to install the new digital meters, the same company that installed the first generation, one-way communication digital meters in 1998 that are in use today.
Tru-Check technicians will wear apparel with the Tru-Check logo and will carry a NorthWestern Energy contractor identification badge.
Most of the installations will occur Monday through Friday during business hours, though there will be cases when evening or weekend installations may be necessary. Customers don't need to be home.
A door hanger will let residents know their upgrade was successful. If the technician cannot perform the upgrade, a door hanger will be left with instructions to call to make an appointment.
If you are both an electric and natural gas NorthWestern Energy customer, the new electric meter will be installed first and the new gas module will be installed during a follow-up visit to your home or business in about eight weeks.
Yes. The Federal Communications Commission (FCC) regulates the safety limits for all RF emissions, and smart meter and module emissions make up a small portion of the limit. The RF emissions of the one-way communication meters in use now and the two-way communication meters that are being installed for this technology upgrade are both approved by the FCC. Radio frequency emissions are also produced by common household devices such as microwaves, baby monitors and TVs.
Yes. Customer privacy and security are NorthWestern Energy priorities. The company’s strict security standards have contributed to protecting the energy grid and customer privacy for years. The meters do not collect, store or transmit any personally identifiable information.
The meters measure total energy and cannot differentiate energy usage by appliance or anything else within a home or business. The transmitted energy use information is encrypted.Customers who want to keep their existing meters can call NorthWestern at 888-467-2669 or email NorthWesternEnergyMeters@northwestern.com to be added to the bypass list. Customers who previously requested an opt out do not need to contact NorthWestern again to be bypassed and keep their meters.
NorthWestern will be reaching out to customers who received an advanced meter despite their request to opt out. For those who still wish to opt-out, NorthWestern will ensure that the advanced meter is removed and replaced with a meter similar to the one that was there before. Customers will not be charged for this service.
Customers who have questions about the advanced meter opt-out program can contact NorthWestern at 888-467-2669
or the Montana Public Service Commission at 1-800-646-6150 or pschelp@mt.gov.
Date: Sep 30, 2025
TYPE: News
Bozeman, Mont. – Sept. 30, 2025 – NorthWestern Energy invites the public to a special book reading by author Erin Madison at the Bridger Raptor Fest, held at the scenic Bridger Bowl Ski Area.
Join her for a live reading of her children’s book, Oliver the Osprey, which follows the journey of Oliver, an osprey who hatched in a nest on a specially designed platform installed by NorthWestern Energy along the Missouri River in Montana. The book takes young readers on an exciting, fact-filled adventure through the history and conservation of this majestic bird of prey.
Event Details:
Location: Saddle Peak Lodge, 3rd Floor, Bridger Bowl Ski Area
Date: Oct. 4 and Oct. 5
Time: 11:45 a.m. to 12:30 p.m. and 2 to 2:45 p.m.
Erin Madison will sign copies of Oliver the Osprey, available for free at the event while supplies last.
NorthWestern Energy developed Oliver the Osprey as part of its Avian Protection Plan (APP), which incorporates best practices from the Avian Power Line Interaction Committee—a collaboration among the Edison Electric Institute, the U.S. Fish and Wildlife Service, and member utilities. The APP aims to reduce bird injuries and mortalities from power line collisions and electrocutions.
Ospreys, once nearly wiped out in parts of the U.S. due to DDT, have made a strong comeback. However, they still face threats, including entanglement in baling twine. The book teaches young readers how nesting platforms help protect ospreys and how they can contribute to conservation efforts.
To learn more about NorthWestern Energy’s Avian Conservation programs, visit https://www.northwesternenergy.com/clean-energy/our-environmental-projects/avian-conservation.
The Bridger Raptor Festival is an annual event held in early October in and around Bozeman, Mont. The festival, which is free to the public, centers around the largest known Golden Eagle migration in the United States. Since 1991 a raptor migration count has taken place every fall at the Bridger Bowl ski area in the Gallatin National Forest just north of Bozeman. Festival activities center around raptor viewing and include nature walks and talks, educational and entertaining programs and activities for people of all ages.
Learn more about the Bridger Raptor Festival at https://bridgerraptorfest.com/
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NorthWestern Energy - Delivering a Bright Future
NorthWestern Energy, provides essential energy infrastructure and valuable services that enrich lives and empower communities while serving as long-term partners to our customers and communities. We work to deliver safe, reliable, and innovative energy solutions that create value for customers, communities, employees, and investors. We do this by providing low-cost and reliable service performed by highly-adaptable and skilled employees. We provide electricity and / or natural gas to approximately 842,000 customers in Montana, South Dakota, Nebraska, and Yellowstone National Park. Our operations in Montana and Yellowstone National Park are conducted through our subsidiary, NW Corp, and our operations in South Dakota and Nebraska are conducted through our subsidiary, NWE Public Service. We have provided service in South Dakota and Nebraska since 1923 and in Montana since 2002.
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