Montana Meter Upgrade
NorthWestern Energy is upgrading our electric meters and gas modules.
- This technology upgrade will allow two-way communication between NorthWestern Energy and its meters on customer homes and businesses.
- In most cases, the system will notify NorthWestern Energy of an outage.
- Crews can restore service faster.
- Current energy use information is available for customer questions about bills, energy use and opportunities for energy savings
- System voltage information identifies problems before those problems cause outages.
The energy landscape is changing — and so are our customers’ expectations. As we modernize the energy grid, including using two-way communicating meters, also known as smart meters, our customers will benefit.
Moving Toward a Sustainable Energy Future
Moving Toward a Sustainable Energy Future
The energy grid is evolving, driven by the need to support more renewable resources as we transition to an even cleaner energy future. Smart metering provides more data on grid operations, which will allow opportunities for new customer programs and technology that will help balance the energy grid with renewable resources.
Advanced Meter FAQs
What is the advanced meter project timeline in Montana?
NorthWestern Energy began installation in Montana in 2021. Here is a list of approximate dates for the Montana Meter Upgrade project by area:
- Missoula Division: completed August 2022
- Butte Division: completed June 2022
- Bozeman Division: completed May 2024
- Billings Division: completed October 2024
- Lewistown District: completed October 2024
- Havre District: completed November 2024
- Helena Division: June 2024 – May 2025
- Great Falls Division: August 2024 – 2028
Who will change my meter?
A NorthWestern Energy employee will install your new meter or module.
Will I have to pay for the meter?
No. The electric meters and gas modules are purchased and owned by NorthWestern Energy. They are part of our infrastructure, similar to our power poles and transformers.
When will the meters be installed and do I need to be home?
Most of the installations will occur during business hours, though there will be cases when evening or weekend installations may be necessary. Customers don't need to be home.
A door hanger will let residents know their upgrade was successful. If the technician cannot perform the upgrade, a door hanger will be left with instructions to call to make an appointment.
What happens to the meter on my home or business now?
NorthWestern Energy has a contract to recycle the electric meters and gas modules in use now when new meters and modules are installed.
Are radio frequency (RF) emissions coming from the meters and modules?
Yes. The Federal Communications Commission (FCC) regulates the safety limits for all RF emissions, and smart meter and module emissions make up a small portion of the limit. The RF emissions of old one-way communication meters and the new two-way communication meters are both approved by the FCC. Radio frequency emissions are also produced by common household devices such as microwaves, baby monitors and TVs.
Is customer information protected?
Yes. Customer privacy and security are NorthWestern Energy priorities. The company’s strict security standards have contributed to protecting the energy grid and customer privacy for years. The meters do not collect, store or transmit any personally identifiable information.
The meters measure total energy and cannot differentiate energy usage by appliance or anything else within a home or business. The transmitted energy use information is encrypted.What if I don’t want an upgraded meter?
Customers who want to keep their existing meters can call NorthWestern at 888-467-2669 or email NorthWesternEnergyMeters@northwestern.com to be added to the bypass list. Customers who previously requested an opt out do not need to contact NorthWestern again to be bypassed and keep their meters.
NorthWestern will be reaching out to customers who received an advanced meter despite their request to opt out. For those who still wish to opt-out, NorthWestern will ensure that the advanced meter is removed and replaced with a meter similar to the one that was there before. Customers will not be charged for this service.
Customers who have questions about the advanced meter opt-out program can contact NorthWestern at 888-467-2669
or the Montana Public Service Commission at 1-800-646-6150 or pschelp@mt.gov.
How do I read my meter?
If you have a non-communicating electric or gas meter, you can find information about how to read it and submit a self-read here.
Share the Warmth: NorthWestern Energy Again Hosts Warm Clothing Drive for Friends of the Children – Western Montana
Date: Oct 6, 2026
TYPE: News
MISSOULA, Mont. — Oct. 6, 2026 — NorthWestern Energy is partnering with Friends of the Children – Western Montana again to collect new or gently used warm clothing for children in need. NorthWestern Energy employees and members of the public are invited to drop off donations from Oct. 9 to 30 at the NorthWestern Energy Customer Service Center in Missoula, 1903 S. Russell Street, during regular business hours. Friends of the Children will distribute the clothing to children participating in its program.
“This drive is about neighbors coming together to make sure children can stay warm and active through our Montana winters,” said NorthWestern Energy Community Relations Manager Todd Rahr. “Friends of the Children’s work is changing lives and we’re proud to help support their mission.”
Friends of the Children – Western Montana impacts generational change by empowering youth who are facing the greatest obstacles through relationships with professional mentors. The organization provides youth with long-term, consistent relationships with professional, salaried mentors—called “Friends”—who walk alongside children for 12+ years, from kindergarten through graduation. The organization currently serves 56 youth in Missoula, helping them and their families build resilience, achieve academic success, and break cycles of intergenerational poverty and trauma.
“Our families often face difficult choices between meeting basic needs,” said Executive Director Ben Davis of Friends of the Children – Western Montana. “This kind of community support truly helps our kids feel cared for and ready to thrive this winter.”
NorthWestern Energy Warming Clothing Drive
- Drop off donations weekdays during business hours Oct. 9 – 30.
- NorthWestern Energy Customer Service Center, 1903 S. Russell Street, Missoula
Thank you for helping us share the warmth this winter, one warm clothing donation at a time.
Friends of the Children – Western Montana
Friends of the Children – Western Montana is an independent chapter of the Friends of the Children National Network. The Western Montana chapter was established in 2021 and partners with families to break cycles of generational poverty and trauma for children who are facing the greatest obstacles through relationships with professional mentors from kindergarten through high school graduation, for 12+ years, no matter what. To learn more, visit friendswesternmt.org.
Follow Friends of the Children – Western Montana on Facebook and LinkedIn and Instagram: @friendsmontana
NorthWestern Energy - Delivering a Bright Future
NorthWestern Energy, provides essential energy infrastructure and valuable services that enrich lives and empower communities while serving as long-term partners to our customers and communities. We work to deliver safe, reliable, and innovative energy solutions that create value for customers, communities, employees, and investors. We do this by providing low-cost and reliable service performed by highly-adaptable and skilled employees. We provide electricity and / or natural gas to approximately 850,300 customers in Montana, South Dakota, Nebraska, and Yellowstone National Park. Our operations in Montana and Yellowstone National Park are conducted through our subsidiary, NW Corp, and our operations in South Dakota and Nebraska are conducted through our subsidiary, NWE Public Service. We have provided service in South Dakota and Nebraska since 1923 and in Montana since 2002.
Follow us on Facebook and LinkedIn and Instagram: @NorthWesternEnergy
Media Contacts:
Friends of the Children – Western Montana
Alek Nelson, Development and Communications Associate
anelson@friendsmontana.org
406-370-0532
NorthWestern Energy
Todd Rahr, Community Relations Manager
todd.rahr@northwestern.com
406-542-6004