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NorthWestern Energy customers reporting scam calls in South Dakota, Nebraska and Montana

Date: Jan 30, 2023

Sioux Falls, S.D./Butte, Mont. – Jan. 30, 2023 – Customers in South Dakota, Nebraska and Montana are reporting scam calls and text messages from imposters trying to steal money by threatening immediate service disconnection.

The scammers impersonate themselves as NorthWestern Energy representatives on the phone, use our company’s logo in text and other electronic messages and NorthWestern Energy’s phone greeting.

Generally, the scammers demand a payment within an hour to avoid service shut off.

NorthWestern Energy never demands immediate payment or a specific payment type, such as a prepaid card or at kiosk machines that accept cash payments, such as bitcoin ATMs. At this time, NorthWestern Energy does not use QR codes to request or process payments. Customers receive multiple disconnection notices before service is shut off and are offered several bill payment options.

Do not engage with scammers. Hang up immediately.

NorthWestern Energy works with our industry peers to shut down phone numbers used by scammers and has reported this activity to the Federal Trade Commission.

For more information on how to avoid being the victim of a scam, or to report a scam, go to or call Montana customers can call 888-467-2669 and Nebraska and South Dakota customers can call 800-245-6977.

Follow us on Facebook or on Twitter (@NWEinfo).

About NorthWestern Energy (Nasdaq: NWE)

NorthWestern Corporation, doing business as NorthWestern Energy, provides essential energy infrastructure and valuable services that enrich lives and empower communities while serving as long-term partners to our customers and communities. We are working to deliver safe, reliable, and innovative energy solutions that create value for customers, communities, employees, and investors. This includes bridging our history as a regulated utility safely providing low-cost and reliable service with our future as a globally-aware company offering a broader array of services performed by highly-adaptable and skilled employees. We provide electricity and / or natural gas to approximately 753,600 customers in Montana, South Dakota, Nebraska and Yellowstone National Park. We have provided service in South Dakota and Nebraska since 1923 and in Montana since 2002. More information is available on the company's Web site at

Media Contacts:

Jo Dee Black