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NorthWestern Energy warns to beware of scammers during holiday season

Date: Nov 24, 2021

Sioux Falls, S.D. – Nov. 24, 2021– The holiday season is upon us and along with the season comes a bit of holiday stress. Scammers take advantage of the hustle and bustle during this time of the year and attempt to take advantage of South Dakotans by impersonating energy company personnel during the holidays.

“This time of year, reports increase about attempted scams,” said NorthWestern Energy Manager Customer Interactions Tricia Davis. “These criminals change their tactics, but commonly prey on people’s busy schedules to trick them.”

For example, a scammer may contact a retail business during busy hours or a residence right before the holiday and threaten that service will be disconnected unless a “payment” is made immediately.

There are red flags all South Dakotans should be aware of to help them avoid becoming a scam victim.

Energy companies never:

• Threaten their customers.

• Demand specific payment types, such as pre-paid debit cards or third-party digital payment mobile applications.

• Surprise customers with a disconnection. Customers with past-due accounts will receive multiple notices before a service interruption.

• Call or send an email asking for personal information. Your energy company already has customers’ information.

“Scams are so prevalent right now that any phone call asking for money or cards should be considered a scam,” said South Dakota Public Utilities Commission Chairman Chris Nelson. “Hang up! If you want to verify your account situation, call the utility company at the phone number listed on your last bill.”

For more information on avoiding scams, go to

Working together, we can help protect ourselves, our families and our neighbors from becoming victims of scams this holiday season.

Follow us on Facebook or on Twitter (@NWEinfo).

About NorthWestern Energy (Nasdaq: NWE)

About NorthWestern Energy (Nasdaq: NWE)

NorthWestern Corporation, doing business as NorthWestern Energy, provides essential energy infrastructure and valuable services that enrich lives and empower communities while serving as long-term partners to our customers and communities. We are working to deliver safe, reliable, and innovative energy solutions that create value for customers, communities, employees, and investors. This includes bridging our history as a regulated utility safely providing low-cost and reliable service with our future as a globally-aware company offering a broader array of services performed by highly-adaptable and skilled employees. We provide electricity and / or natural gas to approximately 743,000 customers in Montana, South Dakota, Nebraska and Yellowstone National Park. We have provided service in South Dakota and Nebraska since 1923 and in Montana since 2002. More information is available on the company's Web site at


Media Contacts:

Jo Dee Black