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NorthWestern Energy asks customers with past-due accounts to set up payment plan Disconnections for non-payment resuming

Aug 18, 2020

Sioux Falls, S.D. – Aug. 18 2020 – NorthWestern Energy is asking customers with past-due balances on their natural gas service accounts to contact us now to speak with a customer representative about options for payment plans.

NorthWestern Energy voluntarily stopped service disconnections for non-payment in March to assist customers financially impacted by the COVID-19 pandemic. The moratorium on disconnections has ended.

Several additional tools are in place to assist customers who may be struggling to pay their energy bills. For the safety of our employees, customers and communities, NorthWestern Energy’s walk-in offices remain closed, however, the customer associates from those offices are assisting customers over the phone. Any customer concerned about their ability to pay their energy bill should contact NorthWestern Energy right away.

“NorthWestern Energy notified the Nebraska Public Service Commission that service disconnections will resume for the small percentage of accounts with past due balances who have not responded to multiple requests to contact us to make payment arrangements,” said NorthWestern Energy Vice President Customer Care, Communications and Human Resources Bobbi Schroeppel.

NorthWestern Energy has extended options for customers with past due balances, including longer terms for payment plans. Our customer associates can also provide referrals to organizations that provide assistance for energy services.

More information on payment options is available at or by calling 800-245-6977.

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About NorthWestern Energy (NYSE: NWE)
NorthWestern provides electricity and / or natural gas to approximately 734,800 customers in Montana, South Dakota, and Nebraska. We have generated and distributed electricity in South Dakota and distributed natural gas in South Dakota and Nebraska since 1923 and have generated and distributed electricity and distributed natural gas in Montana since 2002. More information on NorthWestern is available on the company’s website at

Media Contact:
Jo Dee Black
(866) 622-8081

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