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NorthWestern Energy reminds customers of energy safety ahead of winter storm

Oct 10, 2019

Sioux Falls, S.D. – The National Weather Service is forecasting a winter storm that will bring cold temperatures, strong winds, freezing drizzle and snow to many areas of South Dakota and Nebraska beginning tonight.

NorthWestern Energy is adjusting staffing in anticipation of this winter storm. Report outages and damaged and downed power lines by calling the NorthWestern Energy South Dakota and Nebraska Customer Service line, 800-245-6977 or online at https://www.northwesternenergy.com/contact-us/report-outage-form.

Winter storm safety tips:

  • NorthWestern Energy reminds customers to make sure natural gas meters, as well as furnace and appliance vents, are free from snow and ice. Blocked vents could result in a loss of heat or buildup of deadly carbon monoxide in homes and other structures. Some furnace vents may be located on roofs.
  • Non-electric, unvented space heaters can be a hazard. Use them only in well-ventilated areas.
  • If you use an electric generator, plug appliances directly into it. Never plug a generator directly into your home's electrical wiring.
  • Disconnect or turn off appliances you were using when the power went off. Leave one light on to tell you when service is restored.
  • Avoid opening refrigerators or freezers. Food will stay frozen in a fully loaded freezer for 36 to 48 hours if the door is closed. In a half-full freezer, food will keep 24 hours.
  • Stock up on non-perishable foods, heating fuel and medications.
  • Fill your bathtub and spare containers with water in case your electric water pump or the local water system goes out.
  • Have a flashlight, a battery-powered radio and fresh batteries handy.
  • Prepare older family members, friends or neighbors who live alone for the weather.
  • Safety starts with you, don’t take the risk of going into bad weather.
  • NorthWestern Energy posts updates on outages on Facebook and Twitter, (@NWEinfo), and on the NorthWestern Energy Outage Map, http://www.northwesternenergy.com/safety/outage-safety/outage-mapping, where you can sign up for text updates on an outage.
  • Use a flashlight. Avoid candles because of the fire risk.
  • Never use wet or damp electrical items

NorthWestern Energy workers, often out in dangerous weather conditions, work to restore power to your home or business as quickly, efficiently and as safely as possible.

If you have any questions, call the NorthWestern Energy Montana Customer Service line, 888-467-2669

Follow us on Facebook or on Twitter (@NWEinfo).

About NorthWestern Energy (NYSE: NWE)
NorthWestern provides electricity and / or natural gas to approximately 726,400 customers in Montana, South Dakota, and Nebraska. We have generated and distributed electricity in South Dakota and distributed natural gas in South Dakota and Nebraska since 1923 and have generated and distributed electricity and distributed natural gas in Montana since 2002. More information on NorthWestern is available on the company’s website at www.northwesternenergy.com


Media Contact:
Jo Dee Black
(866) 622-8081
Jodee.Black@northwestern.com


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