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Montana Rate Review

We know many Americans are facing challenging times, and no one wants to see rising electric and natural gas bills. We are also committed to providing safe, reliable service to meet our customers’ needs, while working to build a smarter energy future that is better for you, our customers, and the environment.

NorthWestern Energy is requesting a regulatory rate review in Montana as we strengthen our electric and natural gas systems. We are requesting this regulatory rate review to ensure our customers will continue to be served by a financially sound company that is capable of efficiently funding the significant capital expenditures needed to maintain, expand and modernize our critical energy infrastructure.

We recognize that our rate request will impact our customers during a period when other prices are also increasing. NorthWestern Energy is committed to helping customers who may be struggling with their bills. Customers concerned about their ability to pay their energy bill can contact NorthWestern Energy for information about energy assistance programs and to arrange flexible payment options.

 

How much will my bill increase?

For a typical NorthWestern Energy residential customer, the interim rate would mean a monthly bill increase of:

 

$11.19

per month, or 12.6%, on their electric bill, for a typical electric residential customer using 750 kilowatt-hours per month.

$0.48

per month, or 0.7%, on their gas bill, for a typical residential natural gas customer using 65 therms per month.

View our Regulatory Rate Review Filings

On Aug. 8, 2022, NorthWestern Energy filed an application with the Montana Public Service Commission, which regulates investor-owned energy companies in the state, for a regulatory rate review of electric and natural gas services.

What can I do to manage my bill?

If you're concerned about paying your bill, reach out to us right away. We have billing and payment options that can help.

Payment Assistance

If you are worried about your ability to pay a higher energy bill, there are payment assistance programs available.

Budget Billing

With Budget Billing, your NorthWestern Energy bill is the same amount each month, year round.

Payment Arrangements

We can also explore a payment arrangement if your account qualifies. Log in to your My Energy Account for payment and billing program information. Or call our Customer Service Team at 800-245-6977 to discuss additional options.

Service & Payment Locations

Our walk-in Customer Service locations are available for in-person assistance. Find the office nearest you.

Home EnergyCheck

Our E+ Home EnergyCheck is a safe, convenient and fun way to have your home’s energy efficiency checked – virtually!

BE ENERGY EFFICIENT

Save money by being more energy efficient. Check out our top-10 low-cost or no-cost tips for energy efficiency.

Understanding your bill

Learn more about the separate pieces that make up your bill and what they all mean.

We are strengthening our energy infrastructure

Since our last rate review, NorthWestern Energy has invested more than $1 billion in our Montana electric and natural gas infrastructure to continue providing safe, reliable energy service to our customers.

  • NorthWestern Energy's investment in smarter energy infrastructure is building an energy grid that is more resilient in extreme weather and against cyber-threats, and will meet our customers’ current and future needs, such as more choice and control over their energy service.
  • Thanks to new technological innovations, we’re building smarter energy infrastructure that will allow us to respond to outages more quickly, seamlessly connect with cleaner energy sources, and better secure the energy grid against attacks. To do that, we need a modern rate structure that can meet our modern energy needs.
  • Our electric customers have seen increased reliability in recent years thanks to our investments. Over the last three years, Montana customers experienced 1.3 outages per year, on average. It takes us just over 90 minutes, on average, to restore an outage.
Watch the videos below to learn more about what NorthWestern Energy is doing to improve reliability.

Frequently asked questions about the Montana Rate Review

The Montana Public Service Commission regulates investor-owned energy companies in the state and must approve NorthWestern Energy’s electric and natural gas rates.

It's the PSC's role to balance customers' interests in price, adequate service, and infrastructure, with the need to maintain a financially sound energy company capable of providing reliable service.

We know our rate request will impact our customers during a period when other prices are also increasing. NorthWestern Energy is committed to helping customers who may be struggling with their bills.

Options to manage your bill include:

Customer Service Representatives are available to guide customers that might need help. Call 888-467-2669. Walk-in Customer Contact Centers are open weekdays in locations throughout Montana.

Current NorthWestern Energy Montana natural gas rates were set using cost information from 2015 and electric rates were set using cost information from 2017.

Since then, NorthWestern Energy has invested more than $1 billion in our Montana electric and natural gas infrastructure to continue providing safe, reliable energy service to our customers. A rate increase will allow us to continue to make the investments necessary to strengthen our electric and natural gas systems.

Track your energy use in My Energy Account

With My Energy Account, you can visually track your energy use, month-to-month and year-over-year. Understanding your energy use can help you develop habits to save energy and money.