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NorthWestern Energy Helps Protect Customers by Joining Anti-Scam Coalition

Nov 14, 2016

Butte, MT. – Nov. 14, 2016 – NorthWestern Energy is proud to stand today with its fellow electric and natural gas utility companies to observe the inaugural Utilities United Against Scams Day (UUAS Day) on Wednesday, November 16.

Most utility scams involve criminals posing as electric, natural gas, or water provider employees—either in-person, over the phone, or online—and demanding immediate payment via cash or reloadable debit cards while falsely threatening to disconnect the customer’s service. These criminals can be very convincing and often target those who are most vulnerable, including small business owners, seniors, and non-native English speakers. However, with the right information, customers can learn to avoid and report these predatory scams.
Customers who believe they have been targeted by scammers impersonating a NorthWestern Energy employee should follow these tips:

  • Hang up the phone or close the door, and call our customer service office at (888) 467-2669 in Montana or 9800) 245-6977 in South Dakota and Nebraska.
  • Decline to pay any caller or visitor claiming to be a NorthWestern representative using a prepaid card, such as a Green Dot card, a wire transfer, or similar forms of payment - especially those requiring an intermediary.
  • Ignore suspicious requests for personal information such as bank account numbers, user names and passwords, credit card numbers, or Social Security numbers.
  • Delete all emails that demand immediate payment or personal information or that are from a company that is not NorthWestern. If you receive a telephone call, please record the number and share it with a NorthWestern customer service representative. Capturing these numbers can help combat scam artists.
  • Contact local police through the non-emergency telephone number or contact the Federal Trade Commission: https://www.ftccomplaintassistant.gov/

UUAS is a collaborative effort among the electric, gas, and water utility industries to help prevent utility service fraud through education, awareness, and customer advocacy initiatives. A primary goal of this collective effort is to help customers learn how to identify and avoid utility-related scams.

You can learn more about the Utilities United Against Scams effort at www.eei.org, including further tips and resources to help spot and avoid utility scams.

About NorthWestern Energy
NorthWestern Energy provides electricity and natural gas in the Upper Midwest and Northwest, serving approximately 701,000 customers in Montana, South Dakota and Nebraska.  More information on NorthWestern Energy is available on the company's website at www.northwesternenergy.com.


Media Contact:
Butch Larcombe
(866) 622-8081
butch.larcome@northwestern.com

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