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  • NorthWestern Energy Helps Protect Customers by Joining Anti-Scam Coalition

    Nov 14, 2016
    <p><strong>Butte, MT. &ndash; Nov. 14, 2016 &ndash; </strong>NorthWestern Energy<strong> </strong>is proud to stand today with its fellow electric and natural gas utility companies to observe the inaugural Utilities United Against Scams Day (UUAS Day) on Wednesday, November 16. </p> <p>Most utility scams involve criminals posing as electric, natural gas, or water provider employees&mdash;either in-person, over the phone, or online&mdash;and demanding immediate payment via cash or reloadable debit cards while falsely threatening to disconnect the customer&rsquo;s service. These criminals can be very convincing and often target those who are most vulnerable, including small business owners, seniors, and non-native English speakers. However, with the right information, customers can learn to avoid and report these predatory scams. <br /> Customers who believe they have been targeted by scammers impersonating a NorthWestern Energy employee should follow these tips:</p> <ul> <li>Hang up the phone or close the door, and call our customer service office at (888) 467-2669 in Montana or 9800) 245-6977 in South Dakota and Nebraska.</li> <li>Decline to pay any caller or visitor claiming to be a NorthWestern representative using a prepaid card, such as a Green Dot card, a wire transfer, or similar forms of payment - especially those requiring an intermediary. </li> <li>Ignore suspicious requests for personal information such as bank account numbers, user names and passwords, credit card numbers, or Social Security numbers.</li> <li>Delete all emails that demand immediate payment or personal information or that are from a company that is not NorthWestern. If you receive a telephone call, please record the number and share it with a NorthWestern customer service representative. Capturing these numbers can help combat scam artists.</li> <li>Contact local police through the non-emergency telephone number or contact the Federal Trade Commission: <a href="https://www.ftccomplaintassistant.gov/">https://www.ftccomplaintassistant.gov/</a></li> </ul> <p>UUAS is a collaborative effort among the electric, gas, and water utility industries to help prevent utility service fraud through education, awareness, and customer advocacy initiatives. A primary goal of this collective effort is to help customers learn how to identify and avoid utility-related scams.</p> <p>You can learn more about the Utilities United Against Scams effort at <a href="http://www.eei.org">www.eei.org</a>, including further tips and resources to help spot and avoid utility scams. </p> <p><strong>About NorthWestern Energy</strong><br /> NorthWestern Energy provides electricity and natural gas in the Upper Midwest and Northwest, serving approximately 701,000 customers in Montana, South Dakota and Nebraska. &nbsp;More information on NorthWestern Energy is available on the company's website at <a href="http://www.northwesternenergy.com">www.northwesternenergy.com</a>. </p> <hr /> <p><strong>Media Contact:<br /> </strong>Butch Larcombe<br /> (866) 622-8081<br /> <a href="mailto:butch.larcombe@northwestern.com">butch.larcome@northwestern.com</a></p>
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