ServiceOne™ Award
NorthWestern Energy received the 2008 ServiceOne™ Award, marking the fifth year in a row that the company has won this award. The ServiceOne™ award, presented by PA Consulting Group, recognizes utilities for providing exceptional service to their customers.
In addition to receiving the overal ServiceOne award, NorthWestern Energy also received the inaugural Balanced Scorecard Acievement Award in the category of Credit & Collections.
The ServiceOne award recognizes companies for providing exceptional service to their customers as determined by a set of 25 objective measures of excellence in customer care, identified by a panel of industry experts. Participating Polaris companies must achieve top quartile on the ServiceOne scorecard to be considered for the ServiceOne award.
Edison Electric Institute Emergency Recovery Award
NorthWestern Energy received the Emergency Recovery Award presented by Edison Electric Institute (EEI) in January 2007. NorthWestern was cited by the industry trade organization for “outstanding efforts in restoring disrupted electric service” in South Dakota during and after an ice storm in November 2005.
The EEI Emergency Recovery Award recognizes member companies that put forth outstanding efforts to restore service promptly to the public following a natural disaster. Selection was based on the company's ability to respond swiftly and efficiently, overcome difficult circumstances, utilize unique or innovative techniques, communicate effectively with customers, and restore service promptly. The judges for the award consist of a panel of industry experts. NorthWestern Energy is among the following utilities to be recognized this year: Ameren Corporation, Duke Energy, Hydro One Networks, National Grid, New York State Electric & Gas.