With the fluctuating cost of natural gas, propane, and electricity, we understand that many of our customers may find it difficult to pay their NorthWestern Energy bill in full. If you find yourself getting behind on your energy bill, call our Customer Contact Center right away — don't wait until your account balance is long overdue, and the payment amount is too large for you to handle. For further description, click here.
Our Customer Service Representatives will work with you to set up a reasonable payment schedule, so you can avoid having your services disconnected, and your heat cut off.
- In Montana, call us toll free at (888) 467-2669.
- In Nebraska and South Dakota, call us toll free at (800) 245-6977.
To establish a a new service for a residential account click here and if you are trying to establish service for a non residential purpose then please contact us. Pay Online
Know and Understand the Disconnect Rules
NorthWestern Energy is allowed by law to disconnect service year-round — even in the winter. The regulators in Montana, Nebraska, and South Dakota set the rules for when we can discontinue service to a customer. Read the information below for your state to be an informed consumer.
Make a payment directly from your checking, savings or money market account, or if you prefer, pay using your Credit/Debit or ATM card (Visa, MasterCard or Discover Card), through our association with SpeedPay, Inc®.