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NWE Contact Bar, in Montana dial 1-888-467-2669, in South Dakota or Nebraska dial 1-800-245-6977
Important Message  Due to a system maintenance scheduled to begin at 6pm on Thursday, November 14th, our Contact Centers will be staffed for emergency purposes only on Friday, November 15th and our Walk-in Offices will be closed on Friday, November 15th. Normal business hours will resume on Monday, November 18th. Access to Online Customer Care services will be unavailable during this system maintenance.
small brand Customer Handbook
The NorthWestern Energy Customer Handbook is an important guide to having our service in your home or business. To help reduce paper use we encourage you to use the digital version for the state in which you have service.

Click here for the Montana handbook.
Click here for the South Dakota handbook.
Click here for the South Dakota handbook in Spanish/Española.
Click here for the Nebraska handbook.
Click here for the handbook in Karenic.

To request versions in Spanish or Karenic, please email
To request a hard copy, please email
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