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NWE Contact Bar, in Montana dial 1-888-467-2669, in South Dakota or Nebraska dial 1-800-245-6977
 
 

During these difficult times, if you’re concerned about your ability to pay your bill, please contact us right away.

888-467-2669 in MT

800-245-6977 in SD and NE

We can assist you in creating a payment arrangement, extending your due date or helping you find other assistance options in your area. Please reach out before your bill’s due date.

We have numerous resources to help: 

Beware of increased scam activity!

Many electric and natural gas customers throughout the country are being targeted by impostor utility scams each day.

Below are a few common signs of potential scam activity:

  • Threat to disconnect: The impostor utility representative aggressively tells the customer his or her account is past due and service will be disconnected if a large payment is not made.
  • Request for immediate payment: The caller instructs the customer to quickly purchase a prepaid debit card—widely available at retail stores.
  • Request for prepaid debit card info: The caller asks the customer for the prepaid debit card’s number, which grants the caller instant access to the card’s funds.

For more information on common scams and how to spot them, visit Utilities United Against Scams.

For Montana customers per Governor Bullock’s directive on May 19, 2020

A Customer who seeks the protection of the provision to prevent disconnect of utility service after June 1, 2020, must make a basic showing to NorthWestern Energy that they are (all three must apply):

  1. sheltering in place
  2. a member of a vulnerable population – Vulnerable population is defined as people over 65 years of age; people with serious underlying health conditions, including high blood pressure, chronic lung disease, diabetes, obesity or asthma; and people whose immune system is compromised such as by chemotherapy for cancer or other conditions requiring such therapy.
  3. have been financially impacted as a result of the COVID-19 outbreak
Customers seeking this protection should contact our office at 888-467-4135 for more information.
 
Budget Billing 

Enjoy a consistent and predictable monthly utility payment throughout the year with our Budget Billing program. Learn more about Budget Billing.

The Federal Low Income Home Energy Assistance Program 
To qualify for the Low Income Home Energy Assistance Program (LIEAP), you must need financial assistance for home energy costs and you must meet income eligibility requirements. For more information, click here.
 
Energy Crisis Intervention Program (South Dakota)
This is the emergency component of LIEAP. A household that has not received LIEAP fuel assistance during the heating season may qualify for ECIP fuel assistance. To apply, contact the South Dakota Department of Social Services, Office of Energy Assistance at (800) 233-8503
Weatherization assistance 

You may also be eligible to have your home weatherized at no cost to you whether you own your home or rent from a landlord.  Contact your state below.

  • Montana
  • South Dakota - contact the South Dakota Department of Social Services, Office of Energy Assistance at (800) 233-8503 
Energy Share (Montana)
If you are facing an energy emergency, you may qualify for one-time assistance — most often in the form of help with a heating bill, but occasionally covering heating equipment repairs or other special energy needs — from Energy Share of Montana.
Help Your Neighbor
NorthWestern Energy gift certificates are a great way to help a family member, friend, or colleague who may be struggling to pay their energy bill. Learn more about our Gift of Energy program.
Payment options
As a NorthWestern Energy customer, you have several payment options. Choose the option that is convenient for you. See our complete list of payment options.
Manage your account online
My Energy Account allows you to pay your bill online, view usage and sign up for e-billing and auto pay. Sign up for or log in to My Energy Account.
For instructions on how to sign up for My Energy Account, click here.
COVID relief funds
Federal funds for COVID relief may be available in your area. For more information on the Coronavirus Aid, Relief, and Economic Security (CARES) Act, click here.

If you lost your job because of the coronavirus pandemic, contact your state unemployment office:

Montana
Nebraska
South Dakota

 

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