Account and Payment Options

 

We would like to thank you for being our customer! As an energy provider for more than 100 years, we’re committed to delivering the energy and exceptional service our customers and communities count on – safely, efficiently and responsibly. 

Website
NorthWestern makes it easy to manage your energy account right from our website. With a “My Energy Account” you can track your energy usage, sign up for a variety of services, and report a power outage. It only takes a few moments to set-up your account.

Contact Center
Contact center employees are available 24/7 to assist with any gas or electric emergencies, help you start, transfer and discontinue service, as well as address billing, payment or service-related questions. Language interpreter services are available.

Customer Offices
Employees at NorthWestern’s full-service customer offices – located in Montana, South Dakota and Nebraska – can help you start, transfer or discontinue service.  They can send qualified personnel to your home for service-related issues, accept and process cash payments, and can assist with questions regarding billing, payments, service calls, etc. Find the customer office near you.

Third Party Notifications of Termination of Service
The Third Party Notification service allows a customer to designate a third party to receive notification of termination of services.  A notification of termination of services is issued when utility services are in jeopardy of being disconnected.  The Third Party is not responsible for utility charges billed to the customer. 

The customer is not required by law, administrative rule, or NorthWestern Energy to complete this form to receive utility service.

The Third Party Notification service does not modify in any way NorthWestern Energy's liability, if any, for property damage that may result from disconnection of utility service.

To enroll in the Third Party Notification service, the customer must complete an enrollment form in its entirety including the signature of the Third Party, sign it and submit it via email at custserv@northwestern.com, by fax 406-497-4950, or mail to NorthWestern Energy at the address below:

NorthWestern Energy
Attn: Customer Care
11 E. Park St
Butte, MT 59701-1711

Payment and Billing Options
As a NorthWestern Energy customer, you have several payment options available. Choose the option that is convenient for you.

  • EZ Pay: Have your monthly payment automatically deducted from your checking or savings account. You will still receive a monthly billing statement and have time to review it, but you won't have to write a check and mail it. To sign up, print out the Automatic Enrollment Form and return it to us by mail or fax using the contact information on the form.
  • Pay Online: Make a payment directly from your checking, savings or money market account through My Energy Account, or if you prefer, pay using your Credit/Debit or ATM card (Visa, MasterCard or Discover Card), through our association with SpeedPay, Inc®.
  • Pay by Phone: Call (800) 218-4959 to use your checking, savings or money market account, call (877) 361-4927 to use your credit/debit or ATM cards.
  • Pay by Mail: you can mail your payment to NorthWestern Energy, 11 E. Park St., Butte, MT 59701-1711
  • Pay in Person: Stop by one of our convenient local offices (cash, checks and money orders accepted). Through our association with Western Union® you can pay in person at convenient Quick Pay locations as well.

     

  • Pay by Text: Paying your energy bill can be as simple as sending a text message! With Pay by Text, you will receive a text message five days before your due date each month, alerting you that your payment is due. Then, all you have to do is reply “YES NWE” and a Western Union® SpeedPay® transaction will be triggered where your payment will be processed and the amount will be credited to your NorthWestern Energy account. Sign-up by selecting My Energy Account and following the instructions listed.

Budget Billing
NorthWestern Energy offers a Budget Billing program in which your monthly utility bill will be nearly the same each month as we average your yearly energy costs into more affordable monthly payments. This program works well in conjunction with the EZ Pay program.

Bill Assistance
NorthWestern Energy is proud to support the Federal Low Income Home Energy Assistance Program.

General Eligibility Requirements
To qualify for the Low Income Home Energy Assistance Program (LIEAP), you must need financial assistance for home energy costs and your household's annual income before taxes must not exceed income levels established by the various state offices, based on the current state median income and federal poverty levels. For more information about specific state requirements, please click the appropriate state.  
Montana
South Dakota
Nebraska

How to Apply
To find out whether you are eligible to receive LIEAP benefits and to apply for assistance, contact your local human resource department.   

When you apply, you should be able to provide: (1) recent copies of your utility bills, (2) a recent payroll stub or other proof that shows your current gross income, (3) documentation showing income from Social Security, Unemployment Insurance, Pension Funds, disability, etc., (4) final utility termination notice (if you've received a shut-off notice from your energy company), (5) proof of present address (e.g., rent receipt, lease or deed, property tax bill), (6) proof of total number of people living in your household (e.g., birth certificates, school records, etc.), Social Security cards (or numbers) for all persons living in your household, (7) proof of U.S. citizenship or permanent residence.

Meter Reading
We are committed to providing accurate and timely bills. Most NorthWestern Energy customers have automated meter reading technology, which allows us to obtain actual meter readings from a company vehicle. However, at times we may need to manually read some meters.

To ensure the safety of service personnel please keep animals restrained or confined when a NorthWestern Energy employee is at your property; clear ice/snow from walks and steps; have meters free of obstacles or debris; keep the path to the meter free of hazards; if there is ice buildup on your gas meter, call NorthWestern Energy.

If a meter reader is unable to safely access a meter to obtain a read, your energy usage will be estimated.

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